‘SU Insights’ is a series of events hosted by the Strategy Unit, exploring the latest analytical insights with leading experts.
Why are operations still being cancelled on the day of surgery, despite long waiting lists and high demand? The answer often lies not in a single point of failure, but in how the p...
Failure demand is described as the additional work created when services fail to meet people’s needs effectively the first time – and is rife across the NHS. &
Many moons ago, I was fortunate enough to observe a multi-disciplinary team (MDT) in Dudley.
Guest blog by Jacob Lant, Chief Executive, National Voices
When we began looking at failure demand in the NHS, I assumed most of our time would be spent in familiar territory: productivity metrics, appointment volumes, acti
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